Deployment: The Right Person in the Right Place
Deployment means deciding where every employee will work during the shift.
The right people, in the right place, at the right time. **Here is a loose example of how to execute deployment.
The Goal
Ensure the restaurant runs smoothly by placing the right employees in the right positions, based on the plan, forecast and current needs.
1. Understand the Areas
The restaurant is divided into main areas where employees are deployed.
FOH:
– Cashier
– Host
– Service
– Runner
– Dining area
BOH:
– Grill
– Fryer
– Preparation
– Assembly
– Dishwashing
Support:
– Shift leader
– Receiving
– Cleaning
– Delivery orders
2. Match People to Positions
Assign the right people based on their skills, experience and strengths.
– Skill level
– Experience
– Product knowledge
– Speed
– Reliability
– Leadership ability
– Station certification / training
– Individual strengths and weaknesses
3. Create the Deployment Plan
Place each employee in their assigned station for the shift.
Back of House (BOH):
– Prep
– Grill
– Fryer
– Assembly
– Dishwashing
Support:
– Receiving
– Cleaning
– Delivery orders
Front of House (FOH):
– Host
– Cashier
– Service
– Runner
– Dining Area
4. Consider Peak Hours
Adjust deployment based on expected rush times.
– 5:00 PM: Preparation begins
– 6:00 PM: Additional employees deployed
– 6:30 PM: Critical products checked
– 7:00 PM – 9:00 PM: Peak operation
– 9:00 PM: Gradual reduction of manpower
– 10:00 PM: Closing preparation
5. Be Ready for Changes
Have a backup plan for unexpected situations.
– Absence or late arrival
– Equipment breakdown
– Unexpected large order
– Delivery surge
– Product shortage
– Customer complaint
– Sudden sales increase
6. Communicate the Plan
Make sure everyone knows where they work and what to do.
– Share the deployment plan
– Confirm roles and responsibilities
– Answer questions
– Keep the team aligned
Clear communication prevents confusion and saves time.
7. Monitor and Adjust
Be flexible and ready to make changes during the shift.
– Track sales and workload
– Reallocate positions if needed
– Protect critical stations
– Maintain service standards
– Control labor hours
The plan is a guide, not a fixed rule.
Right People -> Right Place -> Great Service